Effective Date: 5th August 2025
At Craftilux, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our website.
1. Information We Collect
When you use our website or place an order, we may collect the following:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (for bank transfers)
- Device and browser information (through essential cookies)
2. Cookies
We use essential cookies only to ensure that our shop functions properly. These cookies are necessary for basic features such as:
- Shopping cart functionality
- Checkout process
- Secure browsing
We do not use tracking or advertising cookies.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates or support messages
- Improve the shopping experience on our site
4. Sharing Your Data
We only share your data with:
- Shipping carriers (to deliver your orders)
- Payment service providers (to process bank transfers)
We do not sell, rent, or share your data for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your data. However, no online transmission is completely secure, and we encourage you to contact us if you have concerns.
6. Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page with an updated effective date.